Using the Portal
Customer Login
You will typically access the Customer Portal from your utility’s website. The portal can also be accessed by typing its URL in a browser window.
Access the Customer Portal or enter the URL to display the Portal Login screen.
Create an Account
To create an account, click the Create an Account link from the Portal Login screen.
Portal Login Screen
After clicking Create an Account, the Create an Account screen displays. Enter your information in the fields shown in the sample screenshot.
Create an Account Screen
Account Number
You will need your new account number, which can be found on your bill. It will be the numbers to the left of the dash in a Service ID. (Ex. If the Service ID is 12345-001, the account number is 12345).
Username
Your username can consist of letters, numbers, at signs (@), underscores ( _ ), and periods. Other special characters and spaces are not allowed.
A confirmation email will be sent to the address specified here. Your username cannot be used until the account is activated by clicking the link included in the confirmation email.
Email (Confirm)
Confirm the email you entered in the field above. The email must match exactly.
Password
The password must contain 6 characters or more. It must also contain the following:
at least 1 lowercase letter
at least 1 uppercase letter
at least 1 number
at least 1 special character
The actual password will not display as you enter it.
Password (Confirm)
Enter the password again to confirm that no errors were made in the first entry. The password must match exactly. Two-part account validation is required:
Latest Bill Amount
Enter the total amount listed on your most recent bill. The last 2 numbers entered will automatically be assigned to a decimal position. (Ex. If you type ‘51648’ it will appear in the field as ‘516.48’.)
Phone Number
Enter the full primary phone number kept on file for the account at the utility. After entering the information, click Create My Account. An email is sent to the address specified in the Email field. Open your email and click the included link to activate your customer account.
Login Changes
Once you are logged into your online account, you can change your login information by clicking the greeting icon in the top right corner.
Change Login Information Icon
Click the greeting icon to display a drop-down menu.
Change Login Drop-Down Menu
Payment
Balances can be paid by clicking the Payment tab. This will bring up a list of services along with your account’s Total Amount Due and Due Date. You have the option to pay by credit card or e-check. Depending on how you intend to pay, click the Pay with Credit Card or Pay with E-Check button.
Payment Tab
Pay With Credit Card
If you choose to pay with a credit card, a dialog appears in which you can enter your card information and process a payment.
The dialog lists the amount due on each service. The total due on all services has been calculated and entered in the Total field. Your utility may charge Convenience Fee, which will be added to the payment amount.
Total
The full amount due is the default amount for this field, but you can edit the amount in order to pay more or less than what is due. The last 2 numbers entered will automatically be assigned to a decimal position. (Ex. If you type ‘51648’ it will appear in the field as ‘516.48’.)
The payment amount entered in the Total field plus the Convenience Fee appears as the Total Payment Amount.
Pay with Credit Card Dialog – Part 1
Scroll down to enter credit card information. The fields indicated with as asterisk in the Portal are required.
Name
Enter the cardholder’s name as it is printed on the credit card.
Credit Card Number
Enter the 13 to 16 digit card number. The card number should not be entered with spaces. Once you press the [Tab] key or click the pointer
Payment Receipt
For successful credit card and e-check payments, the Payment Receipt dialog will open with your Confirmation Number.
Payment Receipt Dialog
To exit the dialog, click the X in the top right corner. The system will bring you back to the Accounts screen.
Alerts & Reminders
You can receive alerts and reminders by text message or email by enrolling in them in the Alerts & Reminders tab. Alerts and reminders are only available for active accounts. If the account is inactive, the Alerts & Reminders tab will not appear in the sidebar.
Alerts Service Details Example
The screen is view-only until you click the Edit button in the bottom left corner. Clicking Edit enables you to use the checkboxes to enroll in alerts and reminders. Each alert and reminder has a checkbox for Text Message and Email. You can choose 1 or both options.